Privacy Policy

Effective Date: May 09, 2025

At Smart Growth AI ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our WhatsApp chatbot services, custom APIs, and message campaigns, or visit our website. This policy complies with applicable laws in India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and other information you provide when contacting us or using our services.
• Usage Data: Information about how you interact with our services, including IP address, browser type, device information, and pages visited.
• WhatsApp Data: Messages, interactions, and metadata related to your use of our WhatsApp-based services, as permitted by WhatsApp’s policies.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services, including chatbots and message campaigns.
• Communicate with you, respond to inquiries, and provide customer support.
• Analyze usage patterns to enhance user experience and service performance.
• Comply with legal obligations under Indian laws.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in delivering our services (e.g., cloud hosting, analytics).
• Legal Authorities: When required by law or to protect our rights, in accordance with the Information Technology Act, 2000, and other applicable regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with your consent where required.

4. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing, where applicable.
• File complaints with the Data Protection Authority of India.

To exercise these rights, contact us at the details provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. International Data Transfers

Your data may be transferred to and processed in countries outside India, subject to compliance with applicable data protection laws and WhatsApp’s policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Smart Growth AI
Bangalore, Karnataka, India
Email: privacy@smartgrowthai.com
Phone: +91-9740611725